Refund & Returns Policy

Last updated: June 20, 2026

At Healoona, every pair is verified authentic and legit-checked before it ships. If your order isn’t right, we keep returns simple. Here’s how it works.

14-day returns

You can return eligible items within 14 days of delivery for a refund of the item price. Just make sure the item meets the conditions below and reach out before sending anything back.

Condition for returns

To be eligible for a return, your item must be:

• Unworn and unused, in the same condition you received it (try shoes on indoors, on a clean surface).
• In its original box, undamaged, with all tags, laces, inserts, and accessories included.
• Packed correctly: the original shoe box is part of the product, so please place it inside an outer shipping box — don’t tape or write directly on the shoe box.

What we can’t accept

• Worn, washed, or altered items.
• Items missing the original box, tags, or accessories.
• Items marked Final Sale or clearance.
• Returns requested more than 14 days after delivery.

How to start a return

Email Drip@healoona.com with your order number and the item(s) you’d like to return. We’ll reply with return instructions and the return address. Please wait for our confirmation before shipping anything back.

Return shipping

• If the return is due to our error (wrong or defective item), we cover return shipping.
• For change-of-mind returns, original shipping costs are non-refundable and return shipping is the customer’s responsibility. International returns may also be subject to return shipping fees and any customs charges.

Refunds

Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card provider, it can take a few extra days to appear on your statement.

Exchanges and size swaps

Need a different size? Email us — if the size is in stock we’ll help you swap it. The fastest way is usually to return the original for a refund and place a new order so you don’t lose the size you want.

Wrong, damaged, or not-as-described items

Please inspect your order as soon as it arrives. If something is wrong, contact us within 7 days of delivery with your order number and photos, and we’ll make it right with a replacement or a full refund (including shipping) at no cost to you.

Authenticity guarantee

Every item we sell is verified authentic and legit-checked before shipping. If you ever have a concern about the authenticity of an item, contact us right away and we’ll resolve it.

Order cancellations

Need to cancel? Email us as soon as possible. We can usually cancel an order before it ships; once it has shipped, the return process above applies.