Politique d’expédition

Shipping Policy

Last updated: June 20, 2026

We ship Healoona orders worldwide. Here’s what to expect.

Free worldwide shipping

We offer free shipping on orders, worldwide. Any applicable taxes or import fees are separate (see International orders below).

Processing time

Orders are processed within 1–3 business days after your order is placed and payment is confirmed. Because every item is verified and legit-checked before it ships, please allow this time before dispatch.

Delivery time

Estimated delivery is 7–15 business days after processing, depending on your location. So your total time is roughly processing (1–3 business days) plus delivery (7–15 business days). Delivery times are estimates, not guarantees.

Tracking

Once your order ships, we’ll email you a tracking number so you can follow your package every step of the way.

Delays

We are not responsible for delays caused by carriers, customs, weather, or other events beyond our control. If your order seems significantly delayed, contact us at Drip@healoona.com and we’ll help look into it.

International orders, duties, and taxes

For international orders, you are the importer of record. Any customs duties, import taxes, or fees charged by the destination country are your responsibility and are not included in the product price or shipping. These charges are set by your local customs authority and are outside our control.

Correct address

Please make sure your shipping address is correct and complete at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address. If you notice a mistake, contact us right away — we can usually fix it before the order ships.

Lost or stolen packages

If tracking shows your order as delivered but you can’t find it, please check with neighbors and your local carrier first, then contact us within 7 days and we’ll do our best to help resolve it.